Skip to main content
All CollectionsVisibility and Display Settings
Fan info on the right hand side of the chat
Fan info on the right hand side of the chat

Always know everything about the fan you're chatting to.

Arif - Head of Customer Support avatar
Written by Arif - Head of Customer Support
Updated over 11 months ago

For quick help and support, we suggest using our WhatsApp/Telegram Personal Assistant, which you can find on your dashboard.

When chatting to a fan, you will notice this box on the right hand corner of your window:


This box contains all the important information about a fan. You can see how long they are subscribed, whether or not renew is on and their total spend.

But most important is that you can see which lists the fan belongs to and what notes you and your team have given them. By just clicking on the lists box you can modify the fan's lists. Same applies for the notes box.


Troubleshooting:

If the fan info doesn't appear, there is not enough space on the right hand corner. Please zoom out, by clicking CTRL + - or CMD + -, depending on your operating system.

For quick help and support, we suggest using our WhatsApp/Telegram Personal Assistant, which you can find on your dashboard.

Did this answer your question?