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Blocked Messages Log

The Blocked Messages Log Page provides a detailed record of messages containing blacklisted words that were blocked. Use this page to monitor violations and manage potential bad actors effectively.

Arif - Head of Customer Support avatar
Written by Arif - Head of Customer Support
Updated over 2 months ago

🎥 Video Tutorial

Watch our Video Tutorial to learn how to navigate and use the Blocked Messages Log Page:


🔧 Features and Tools

1. Filters and Search Bar

Located above the table, these tools allow you to refine the displayed data:

  • Creator Selector Dropdown: Select a specific creator to view blocked messages associated with them.

  • Member Selector Dropdown: Narrow down results by team member.

  • Date Picker: Adjust the timeframe for displayed blocked messages.

  • Search Bar (Top Right): Search for specific blacklisted words that were attempted and blocked.

💡 Pro Tip: Combine filters and search for a more precise view of blocked messages.


2. Blocked Messages Table

The table provides a comprehensive overview of blocked messages, organized into the following columns:

  • Creator: Displays the creator associated.

  • Member: Shows the team member who send the message.

  • Blacklisted Word: Indicates the specific blacklisted word found in the blocked message.

  • Fan: Displays the fan’s name -> Clicking on the fan’s name directs you to their profile.

  • Message: Shows the content of the blocked message.

  • Date: Indicates when the message was attempted, including the time.

Actions:

  • View More Button: Click to open a detailed pop-up with additional information about the blocked message.


3. Blocked Messages Log Details Pop-Up

Clicking the View More button in the Actions column opens a pop-up containing detailed information about the blocked message:

  • Creator: Displays the creator associated with the blocked message.

  • Member: Indicates the team member involved in the interaction.

  • Blacklisted Word: Specifies the word that triggered the block.

  • Fan Name: Shows the name of the fan who sent the message.

  • Message: Displays the blocked message’s content.

  • Date & Time: Provides the exact date and time the message was attempted.

💡 Pro Tip: Use the detailed pop-up to investigate incidents further and take necessary actions, such as reviewing the fan profile.


FAQs

Q1: Can I export the blocked messages log?

No, exporting the blocked messages log is not currently available.

Q2: How can I find a specific blocked word?

Use the Search Bar above the table to locate messages containing a specific blacklisted word.

Q3: Can I unblock a blacklisted word directly from this page?

No, blacklisted words must be managed through the Blacklisted Words feature.

Q4: What actions can I take if I suspect misuse?

Review the fan’s profile by clicking on their name and consider further measures, such as reporting or blocking the fan.


💡 Pro Tips

  • Filter by Date: Use the Date Picker to analyze blocked messages during specific campaigns or time periods.

  • Monitor Trends: Regularly check the log for recurring blacklisted words or fans attempting to bypass restrictions.

  • Search Effectively: Combine filters with the Search Bar for a focused analysis of potential violations.


Need Help?

If you have questions or need further assistance, don’t hesitate to reach out to our support team. We’re here to help! 😊

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