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Chatter Tracking

The Chatter Tracking Page provides comprehensive insights into chatter performance, helping you track, evaluate, and optimize their contributions.

Arif - Head of Customer Support avatar
Written by Arif - Head of Customer Support
Updated over 3 weeks ago

🎥 Video Tutorial

Learn how to track and optimize your Chatter performance:


🔧 Features and Tools

1. Date Picker and Reload Button

Located at the top right of the page:

  • Date Picker: Select the date range for the data displayed on the page.

  • Reload Button: Refresh the page to ensure the most up-to-date data is shown.

💡 Note: Use the Creator Selector (top left) to choose the creator whose data you want to track.


2. Top Chatters Table

Visualize your top-performing chatters with a breakdown by selected criteria:

  • Filter Options (dropdown on the right):
    Revenue
    Activity
    Amount of Messages
    Response Time

  • Pie Chart:
    Displays the performance of chatters from best to worst.
    Each chatter is represented by a different color, which is consistent between the table and the diagram.

💡 Pro Tip: Use the filter to focus on specific performance metrics and identify areas of improvement.


3. Revenue Graph

Displays total revenue generated by all chatters within the selected date range:

  • Helps visualize trends and track progress over time.

💡 Pro Tip: Use this graph to correlate chatter performance with revenue spikes or dips.


4. All Chatters Table

The All Chatters Table provides detailed performance data for each chatter:

  • Active Time: Total time spent engaging with fans.

  • Inactive Time: Logged-in time with no activity.

  • Total Revenue: Earnings generated through chatter interactions.

  • Average Response Time: How quickly chatters respond to messages.

  • Messages Sent: Total number of messages sent.

  • Sent PPVs & Bought PPVs: Number of PPVs sent and successfully purchased by fans.

Features and Options

  • Search Bar: Quickly find specific chatters by name.

  • View Stats Button: Dive deeper into individual chatter performance with detailed revenue breakdowns and fan interactions.
    [Detailed Chatter Performance ]

  • Export Option: Export table data in CSV or Excel format for further analysis.

💡 Pro Tip: Use the Export Option to compile performance reports for team reviews or audits.


FAQs

Q1: Can I track performance for multiple creators simultaneously?

No, you can only view data for one creator at a time. Use the Creator Selector to switch between creators.

Q2: What does “Inactive Time” indicate?

This represents the logged-in time during which the chatter was not actively engaging with fans.

Q3: Can I compare chatter performance over different time periods?

Yes, use the Date Picker to adjust the timeframe and compare metrics across different periods.

Q4: How do I access detailed stats for an individual chatter?

Click the View Stats Button in the All Chatters Table for an in-depth analysis of the chatter’s performance.


💡 Pro Tips

  • Combine Filters and Date Range: Identify high-performing chatters during peak periods or campaigns.

  • Focus on Response Time: Optimize this metric to improve fan satisfaction and engagement.

  • Export Regularly: Keep a record of performance data for long-term analysis and planning.


Need Help?

If you have questions or need further assistance, don’t hesitate to reach out to our support team. We’re here to help! 😊

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