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Mute Feature

The Mute Feature allows you to temporarily or permanently silence notifications from specific fans. This helps you stay focused without getting interrupted by unwanted alerts.

Written by Arif - CS and CX Manager

🎥 Video Tutorial

Watch how to use the Mute feature to manage notifications:

🔇 How to Mute a Fan

1. Locate the Mute Button – Below the fan’s name in the chat

2. Click on Mute

3. Select the desired mute duration:

• Always (permanent mute)

• 8 Hours

• 1 Day

• 1 Week

• Custom Duration (set Weeks/Days/Hours manually)

4. Confirm your selection

🔔 Recognizing Muted Fans

• Mute Icon on Chat – A strikethrough mute icon will appear next to the fan’s name

• Mute Icon in Inbox – Fans with muted notifications will be marked with the mute symbol in the Fan Message Inbox

📌 Best Practices & Tips

✅ Use Custom Durations – Mute fans for specific timeframes based on your needs

✅ Check the Mute Icon – Easily see which fans are muted in both chat and inbox

✅ Unmute Anytime – Click the Mute Button again to remove the mute

❓ FAQ

Q: Will the fan know I muted them?

A: No, muting only affects your notifications. The fan won’t be notified.

Q: Can I mute multiple fans at once?

A: No, muting must be done individually for each fan.

Q: How do I unmute a fan?

A: Click the Mute Button again and disable the mute.

Need Help?

Contact our support team via WhatsApp or Telegram on the Personal Assistant page. 😊

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