Skip to main content
Browser Start - Loading Screen
Arif - Head of Customer Support avatar
Written by Arif - Head of Customer Support
Updated over a week ago

If you encounter a loading screen when attempting to start the OnlyFans profile by clicking the "Start OnlyFans" button, it may be due to the implementation of new browser updates. Our developers have been working on improvements.

Make sure that you have the latest version of your operating system and that your internet connection is both fast and stable.

You have already restarted the app multiple times and allowed it some time to load and implement updates. Another option to consider is a complete restart of the device.

Please try the following steps to resolve the issue and relaunch the CreatorBrowser and OnlyFans profile:

"Reinstall assets"

1. Click on your profile in the top right corner
2. Click the reinstall assets button and wait until it is done with loading

3. Restart the desktop app and try again

If the reinstall assets loading button continues endlessly, please ensure you have attempted to restart the app and clicked the button again.

If the issue persists, please try the following steps:

For the operating system "Windows"


1. Close the CreatorHero desktop application

2. Press on your keyboard "Windows Key + R"

3. Type in „AppData“, go to „Local“ and remove the Creator-Hero-Desktop directory

4. Press "Windows Key + R" again

5. Type in „%appdata%“ and remove "creator-hero-desktop"

6. Restart CreatorHero

For the operating system "macOS"

1. Click on "Troubleshooting" in the top right corner after clicking on your profile

2. Click on the "Open" button of the Profile Storage and close CreatorHero afterwards

3. Delete the entire folder "Creator-Hero-Desktop"

4. Then, restart the app and try again

Did this answer your question?