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Shifts History

The Shifts History Page is your go-to resource for reviewing past shifts and analyzing performance data. It allows you to track chatter activity, measure revenue, and evaluate key metrics to improve operational efficiency and decision-making.

Arif - Head of Customer Support avatar
Written by Arif - Head of Customer Support
Updated over 2 months ago

πŸŽ₯ Video Tutorial

Watch our Video Tutorial to learn how to navigate and use the Shifts History Page effectively:


πŸ”§ Features and Tools

1. Filters for Streamlined Navigation

Located above the Shifts History table, these filters help you find specific shifts quickly:

  • Member Selector Dropdown: Filter shifts for specific team members.

  • Creator Selector Dropdown: Narrow down shifts based on the creator.

  • Date Picker: Select a custom date range to review shifts during a specific time period.

πŸ’‘ Pro Tip: Combine multiple filters (e.g., Creator + Date Range) for precise results.


2. Shifts History Table

The Shifts History table displays detailed tracking information about past shifts. Each column provides critical data to evaluate performance:

Column Description

  • Creators Lists the creators assigned to the shift. Use the Creator Selector filter to narrow results.

  • Date Displays the date and time of the shift. Use the Date Picker to view shifts within a specific range.

  • Shift Indicates the name or identifier of the shift, helping you differentiate between shifts easily.

  • Total Shows the total revenue or key metrics generated during the shift.

  • Sent Messages Reflects the number of messages sent by the chatter during the shift.

  • Sent PPVs Displays the number of Pay-Per-View (PPV) messages sent by the chatter.

  • PPV Purchase Rate Calculates the percentage of PPVs purchased compared to those sent, providing insight into performance.

  • AVG. Response Time Shows the average time it took for the chatter to respond during the shift, highlighting responsiveness.

πŸ’‘ Pro Tips for Using the Table

1. Combine Filters: Use the Member Selector, Creator Selector, and Date Picker together to locate specific data quickly.

2. Focus on Metrics: Pay close attention to the PPV Purchase Rate and AVG. Response Time to evaluate both revenue potential and responsiveness.

3. Analyze Trends: Regularly review the Total and Sent Messages to spot patterns in performance.


❓ FAQs

Q1:Can I edit past shift details?

No, past shift details are view-only. However, you can export the data for review.

Q2: How do I filter shifts for a specific creator and team member?

Use the Creator Selector and Member Selector filters simultaneously to refine your search.

Q3: Can I view recurring shifts in the history?

Yes, all shifts, including recurring ones, are listed chronologically in the table.

Q4: Is there a way to download the performance data?

Yes, use the export option to download shift data, including metrics like revenue and team performance.


πŸ’‘ Pro Tips

  • Use the Filters: Streamline your workflow by applying the Member Selector, Creator Selector, and Date Picker.

  • Analyze Key Metrics: Focus on metrics like PPV Purchase Rate and AVG. Response Time to identify areas of improvement.

  • Export Regularly: Save a backup of your shift history data to track long-term performance trends.


Need Help?

If you have questions or require further assistance, don’t hesitate to reach out to our support team. We’re here to help! 😊

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