⚠️ Issue: User Already Has a CreatorHero Account or Didn’t Receive an Invitation
If a user already has a CreatorHero account, they must use a different email address to receive an invitation as a team member.
🛠️ How to Fix Invitation Issues
✅ User Already Has an Account
✔️ Ask them to use a different email address for the invitation.
✔️ The same email cannot be used for multiple accounts.
✅ Invitation Email Not Received
1️⃣ Check the Spam Folder – Sometimes, emails are filtered as spam.
2️⃣ Resend the Invitation – Try sending it again.
3️⃣ Modify the Email Address – Add a period (.) or comma (,) in the email and resend the invite.
• Example: [email protected] → [email protected]
❓ FAQs
❓ FAQs
Q1: Why can’t I invite a user with an existing CreatorHero account?
A single email can only be linked to one CreatorHero account. Use a different email.
Q2: The invited team member still isn’t getting the email. What now?
Try adding a period (.) or comma (,) in their email and resend the invitation.
Q3: Can I resend the invitation multiple times?
Yes! You can send multiple invitations, but ensure the email address is correct.
💡 Need Help?
For further assistance, contact support via WhatsApp or Telegram on the Personal Assistant page. 😊