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šŸ“© Promotion / Messaging Features Issues

If Promotions or Automated Messages aren’t working as expected, follow these steps to fix the issue.

Written by Arif - CS and CX Manager

āš ļø Issue: Promotion Reactivator or Automated Messages Not Working

If Promotions or Automated Messages aren’t working as expected, follow these steps to fix the issue.


šŸ› ļø Step 1: Enable ā€œRun 24/7ā€

āœ”ļø Go to Automation Settings and make sure ā€œRun 24/7ā€ is enabled.

āœ”ļø This ensures that the CreatorHero Desktop App doesn’t need to be open at all times for automation to work.


šŸ› ļø Step 2: Fill All Required Fields

āœ”ļø Check that all required fields in the Promotion or Messaging settings are completed before saving.


šŸ› ļø Step 3: Check for Blacklisted Words

āœ”ļø If Automated Messages aren’t sending, make sure they don’t contain blacklisted words.

āœ”ļø Some words are forbidden by OnlyFans, and messages containing them won’t be sent.

āœ”ļø You can find an updated list of blacklisted words online or in our Dashboard.


ā“ FAQs

Q1: Why aren’t my promotions running automatically?

Make sure ā€œRun 24/7ā€ is enabled in the settings.

Q2: My messages aren’t sending—what should I check?

Check for blacklisted words and ensure all required fields are filled.

Q3: Can I run promotions without keeping the app open?

Yes! With ā€œRun 24/7ā€ enabled, CreatorHero runs promotions even when the app is closed.


šŸ’” Need Help?

For further assistance, contact support via WhatsApp or Telegram on the Personal Assistant page. 😊

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