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💬 Welcome Message Issues

If your Welcome Message isn’t being sent to new fans, follow these steps to troubleshoot the issue.

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Written by CreatorHero Product
Updated over 3 weeks ago

⚠️ Issue: Welcome Messages Not Sending

If your Welcome Message isn’t being sent to new fans, follow these steps to troubleshoot the issue.


🛠️ Step 1: Deactivate OnlyFans’ Default Welcome Message

✔️ Ensure that the OnlyFans default welcome message is turned off.

✔️ CreatorHero will not send a welcome message if the OF default one is still enabled.


🛠️ Step 2: Keep CreatorHero Active

✔️ The CreatorHero Desktop App and Browser must be running on the creator’s device.

✔️ The computer should not be in sleep or turned off, or messages will not be sent.


🛠️ Step 3: Ensure the Chat is Empty

✔️ The chat must be completely empty before sending a Welcome Message.

✔️ If you or the fan have sent a message, the Welcome Message will not be sent.


🛠️ Step 4: Enable “Run 24/7” for Automation

✔️ If you don’t want to keep the CreatorHero app active at all times, enable “Run 24/7” in Automation Settings under Creator Settings.

✔️ This allows messages to be sent even when the desktop app is not running.


❓ FAQs

Q1: Why isn’t my welcome message sending?

Make sure:

• The OF default welcome message is disabled.

• The chat is empty before the message is sent.

• The CreatorHero app and browser are running.

Q2: Can I send welcome messages without keeping CreatorHero open?

Yes! Enable “Run 24/7” in Automation Settings to send messages automatically.

Q3: What happens if a fan messages first?

If the fan sends a message before the Welcome Message, it will not be sent.


💡 Need Help?

For further assistance, contact support via WhatsApp or Telegram on the Personal Assistant page. 😊

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